FAQs

  • What is JomHiking?

    JomHiking is an online booking platform that allows you to easily discover, compare, and book hiking trips based on location, budget, schedule, and fitness level, all in one place. We connect hikers with Professional Guides in Malaysia.

  • What kind of hiking trips can I find on JomHiking?

    JomHiking offers a wide variety of hiking experiences across Malaysia from mountain and hill treks to waterfall adventures and coastal hikes. Whether you're looking for a day hike, nature getaway or multi-day expedition, there's something for every fitness level and interest.

  • Is JomHiking only for experienced hikers?

    Not at all! JomHiking welcomes hikers of all experience levels. Whether you're an expert or a beginner, our platform offers options for everyone.

  • How does JomHiking work?

    It's as easy as 3 simple steps:


    1. Browse: Search for hikes by location, difficulty, budget, and date.

    2. Discover: View detailed descriptions, itineraries, photos, and reviews.

    3. Book: Choose your destination, select pax, confirm your dates, and pay securely.

  • Do I need a permit for some hikes?

    Yes, certain trails require hiking permits. These are usually arranged by the guide and included in the package unless stated otherwise.

  • Does JomHiking offer kids-friendly hiking trips?

    Absolutely! We are committed to making the joy of hiking accessible to everyone, including families and young adventurers. Our platform features a dedicated selection of kids-friendly hiking trips designed with varying difficulty levels, shorter durations, and engaging natural attractions to ensure a safe and fun experience for children.

  • Is JomHiking available as a mobile app?

    Currently, JomHiking is only accessible on both desktop and mobile devices. We are actively working on developing a dedicated mobile app for an even more seamless hiking experience, so stay tuned for updates!

  • Do you have any promotions or discounts?

    Yes, we occasionally offer exciting promotions and discounts! Be sure to keep an eye on our website and social media channels for the latest updates on special offers and exclusive deals.

  • Is my personal information secure on the JomHiking platform?

    Yes, absolutely. We take data security and protection very seriously. Your information is protected in accordance with the Personal Data Protection Act (PDPA) Malaysia. Please refer to our Privacy Policy for more information.

  • How do I contact JomHiking for support?

    You can reach our support team through the "Contact Us" page on our website. Alternatively, you can WhatsApp us at +60173190227 or email us directly at support@jomhiking.com. We’ll respond to your inquiries as soon as possible.

  • What happens if it rains or the weather turns bad?

    At JomHiking, your safety and experience are our top priorities. Here’s how we handle weather-related situations:


    Safety Comes First:  

    If there’s severe weather like heavy rain, thunderstorms, or strong winds that may put hikers at risk, we may cancel or postpone the trip. Our guides are trained to assess on-ground conditions and make the safest call.


    Flexible Options if Cancelled:  

    If we need to cancel due to weather, you’ll get to choose:

    - Full refund if you’re unable to reschedule.

    - Free reschedule or a voucher for another date with better weather.


    Be Prepared:  

    - Check the weather forecast before your trip.  

    - Bring light rain gear such as a poncho or rain jacket.  

    - For light rain, we may still proceed — some hikers even find it more refreshing and fun!


    Light Rain? Still On!  

    We won’t let a drizzle ruin the adventure! Our hikes continue with extra care in light rain. The jungle scenery becomes more vibrant and cool a unique experience in itself.


    We’ll Keep You Informed:

     We’ll notify you ahead of time if any changes are expected due to weather, and you’ll always have a say in how to proceed.


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