Frequently Asked Questions

  • 1. What is JomHiking?

    JomHiking is Malaysia’s online hiking platform that connects hikers with certified Malim Gunung Perhutanan (MGP) guides. We help you book MGP guides, obtain permits, and organize safe, insured hiking trips across Malaysia.

  • What kind of hiking trips can I find on JomHiking?

    JomHiking offers a wide variety of hiking experiences across Malaysia from mountain and hill treks to waterfall adventures and coastal hikes. Whether you're looking for a day hike, nature getaway or multi-day expedition, there's something for every fitness level and interest.

  • Is JomHiking only for experienced hikers?

    Not at all! JomHiking welcomes hikers of all experience levels. Whether you're an expert or a beginner, our platform offers options for everyone.

  • 2. Who are the Malim Gunung Perhutanan (MGP)?

    MGPs are licensed forest guides recognized by the Malaysian Forestry Department. They know the trails, ensure your safety, and help obtain necessary permits for hiking.

  • 3. How experienced are the MGP guides?

    All MGP guides are licensed and experienced, trained in safety, trail knowledge, and emergency response.

  • 4. Do I need an MGP guide for every hike?

    Yes, many popular hiking trails in Malaysia now require a certified MGP guide. JomHiking provides an easy and reliable way to book a certified guide for your adventure.

  • 5. Can I hike without a permit?

    No, for most popular trails in Malaysia, permits are mandatory. JomHiking handles all permit applications for you.

  • 6. How do I book a hike?

    It's as easy as 3 simple steps:


    1. Browse: Search for hikes by location, difficulty and budget.

    2. Discover: View detailed trail descriptions, itineraries, photos etc.

    3. Book: Choose your destination, select pax, confirm your dates, and pay securely.

  • 7. What happens after I book a hiking trip on JomHiking?

    Once your booking is confirmed, you’ll receive an email containing your ticket, receipt, and trip details. We’ll also create a WhatsApp group that includes your certified MGP guide and all registered participants. All updates, reminders, and trip-related information will be shared in this group, and you’re welcome to ask any questions there too!

  • 8. Why must I select 7 participants when booking a hike?

    For safety and compliance, each certified Malim Gunung Perhutanan (MGP) Guide can lead up to 7 participants per trip, following the official 1:7 guide-to-hiker ratio set by forestry regulations.


    If your group has fewer or more than 7 hikers, you can still proceed by selecting “Book Private Hike” Click Here our team will review your request, quote a custom price, and provide a secure payment link for your booking.

  • 9. Can I customize my hike?

    Absolutely! Go to our 'Book Private Hike' page to customize your trail, date, guide, and group size. The link as follows: Click Here

  • 10. We are only a group of 2, do we need to pay full price for the MGP guide?

    Yes, the MGP guide is a fixed cost. However, your total booking cost will be lower as you will only need to pay for 2 permits and 2 insurance policies, which are priced per person.

  • Does JomHiking offer kids-friendly hiking trips?

    Absolutely! We are committed to making the joy of hiking accessible to everyone, including families and young adventurers. Our platform features a dedicated selection of kids-friendly hikes. We recommend selecting trips with a "Very Easy (0-1)" or "Easy (2-3)" difficulty rating. These trips are designed with shorter durations and engaging natural attractions to ensure a safe and fun experience for children.

  • Is JomHiking available as a mobile app?

    Currently, JomHiking is only accessible on both desktop and mobile devices. We are actively working on developing a dedicated mobile app for an even more seamless hiking experience, so stay tuned for updates!

  • Is my personal information secure on the JomHiking platform?

    Yes, absolutely. We take data security and protection very seriously. Your information is protected in accordance with the Personal Data Protection Act (PDPA) Malaysia. Please refer to our Privacy Policy for more information.

  • Do you have any promotions or discounts?

    Yes, we occasionally offer exciting promotions and discounts! Be sure to keep an eye on our website and social media channels for the latest updates on special offers and exclusive deals.

  • How do I contact JomHiking for support?

    You can reach our support team through the "Contact Us" page on our website. Alternatively, you can WhatsApp us at +60182950167 or email us directly at support@jomhiking.com. We’ll respond to your inquiries as soon as possible.

  • What happens if it rains or the weather turns bad?

    At JomHiking, your safety and experience are our top priorities. Here’s how we handle weather-related situations:


    Safety Comes First:  

    If there’s severe weather like heavy rain, thunderstorms, or strong winds that may put hikers at risk, we may cancel or postpone the trip. Our guides are trained to assess on-ground conditions and make the safest call.


    Flexible Options if Cancelled:  

    If we need to cancel due to weather, you’ll get to choose:

    - Full refund if you’re unable to reschedule.

    - Free reschedule or a voucher for another date with better weather.


    Be Prepared:  

    - Check the weather forecast before your trip.  

    - Bring light rain gear such as a poncho or rain jacket.  

    - For light rain, we may still proceed — some hikers even find it more refreshing and fun!


    Light Rain? Still On!  

    We won’t let a drizzle ruin the adventure! Our hikes continue with extra care in light rain. The jungle scenery becomes more vibrant and cool a unique experience in itself.


    We’ll Keep You Informed:

     We’ll notify you ahead of time if any changes are expected due to weather, and you’ll always have a say in how to proceed.


  • What do the hiking difficulty ratings mean?

    Our difficulty rating is a simple scale from 0 to 10 that provides a quick overview of what you can expect from a hike. We've developed this system to help you choose a trail that matches your skill and fitness level.


    0-1 (Very Easy): These are leisurely walks on flat, well-maintained paths. Perfect for beginners, families, and those looking for a relaxing day out.


    2-3 (Easy): Gentle trails with minimal elevation gain. They may include some uneven terrain but are generally suitable for most people.


    4-5 (Moderate): Hikes with noticeable elevation gain and varied terrain. These require a decent level of fitness and may take a few hours to complete.


    6-7 (Challenging): Strenuous climbs with significant elevation and technical sections. These are for experienced hikers who are prepared for a long and demanding day.


    8 (Demanding): A true test of endurance with very steep inclines and difficult terrain. These trips require a high level of fitness and mental fortitude.


    9-10 (Extreme): Our toughest trails, suitable only for the most seasoned and prepared hikers. These involve intense, multi-day journeys through extreme terrain and are reserved for expert adventurers.

  • Are pets allowed?

    Unfortunately, pets are not allowed due to safety and wildlife regulations.

  • 10. Can I contact the guide before the hike?

    Yes. Once your booking is confirmed, we will create a WhatsApp group including you and the guide to coordinate the trip.

  • What should I bring for a hike?

    Essentials include water, snacks, proper footwear, rain gear, and personal medication. Please refer to each trail’s “What to Bring” section for specific recommendations.

  • Can I choose my MGP guide?

    We will automatically assign the best available MGP for your trip. However, if you have a preference, we will check their availability and accommodate your request whenever possible. Please note that we cannot guarantee a specific guide will be available.

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