General Terms & Conditions

Last updated:

30 October 2025


Welcome to JomHiking.com. The following Terms & Conditions govern your use of our website and services. By accessing or using our platform, website, or booking services, you agree to these Terms & Conditions. Please read them carefully before making any bookings.


1. General Terms

  • Eligibility: Users must be at least 18 years of age to book a trip with JomHiking. Minors must be accompanied by a legal guardian or provide written consent.
  • Booking and Payment: All trip bookings and payments must be made through the JomHiking platform or approved channels. Full payment is required to confirm your booking. Prices are transparent and stated clearly before confirmation, with no hidden charges.
  • Privacy & Data Protection: Your personal data will be collected, stored, and used in accordance with our Privacy Policy. By using our platform, you consent to this data usage.
  • Amendments: JomHiking may update these Terms from time to time. Updated Terms will be posted on the platform, and continued use constitutes acceptance.


2. Hike Participation Disclaimer

     This disclaimer outlines the specific terms and conditions for all participants in JomHiking's guided hiking adventures.


  A)  Personal Data Collection:

  • Personal Information: Participants’ personal information, including full name, identification number, address, and contact number, will be collected during registration.
  • Purpose: This data is required for the purpose of applying for insurance coverage and forestry permits, as mandated by local authorities.
  • Name Change Policy: Once a forestry permit or insurance application has been submitted and approved, no changes to participant names are allowed.
  •  This is due to regulations set by the Forestry Department and insurance providers, where permits and coverage are issued under the registered participant’s full legal name.
  •  Any replacement or substitution will require a new booking and payment.


  B)    Eligibility & Medical Conditions:

     Participation in hikes organized by JomHiking is not suitable for the following:

  • Children under 5 years of age
  • Individuals over 65 years of age
  • Pregnant women
  • Individuals with serious medical conditions, including heart problems, respiratory issues, high blood pressure, altitude sickness, recent surgery, or low fitness levels
  • Individuals with back problems, vertigo, or fear of heights
  • Individuals with mobility impairments or wheelchair users
  • Individuals with insect allergies
  • Individuals who have been diving within 24 hours prior to the hike

     As a participant, you agree to disclose any medical conditions that may affect your ability to hike.


   C)  Risks and Hazards:

     Hiking activities carry inherent risks which may result in injury or, in rare cases, death.

     These risks can be reduced through proper preparation, safety measures, and by following the instructions of the appointed mountain guide (MGP).

     Participants acknowledge the possibility of hazards including, but not limited to:

  • Fatigue, dehydration, or muscle cramps
  • Slips, falls, or straying off the trail
  • Contact with poisonous or thorny plants
  • Flash floods, landslides, falling trees or branches
  • Encounters with wild or venomous animals
  • Hyperthermia (overheating) or hypothermia (excessive cold)
  • Infections or diseases transmitted by animals or the environment


  D)  User Responsibilities & Prohibited Conduct:

  • As a participant, you agree to follow all safety instructions from MGP and arrive on time at the designated meeting point.
  • Participants must not engage in unsafe, abusive, or disruptive behavior, nor harass or disrespect other participants or MGPs.
  • You agree not to consume alcohol, drugs, kratom, or any illegal substances during the trip.
  • No littering allowed. Please keep the trail clean and follow the "Leave No Trace” principles.
  • Sharing false information during booking or registration is prohibited.


  E)  Overtime Charges:

  • If a hike exceeds the scheduled completion time due to participants’ delay, slow progress, extended rest periods, or non-compliance with the appointed MGP instructions, the MGP reserves the right to impose an overtime charge.
  • The rate will follow the official MGP Association fee or JomHiking’s advised rate, based on the delay duration and manpower involved.
  • Participants will be informed of any such charges before or immediately after the trip.


   F)  Official Communication Channel:

  • Once a booking is confirmed, participants will be added to an official WhatsApp group created for that specific trip.
  • This group will serve as the primary communication platform between JomHiking, MGPs, and participants.
  • All important updates (assembly point, weather alerts, last-minute changes) will be shared there.
  • Participants are responsible for monitoring messages. JomHiking is not liable for missed information if a participant fails to stay updated.


  G)  MGP’s Authority to Modify, Delay, or Terminate Trip:

     JomHiking and the appointed MGP reserve the right to modify, delay, suspend, or terminate a hiking trip at any stage if, in their reasonable judgment, the situation poses a safety risk or violates regulations.
     This includes, but is not limited to:

  • Discovery of false or forged booking information;
  • Participant’s failure to comply with safety instructions or rules;
  • Behaviour endangering self, others, or the environment;
  • Unsuitable physical or health condition of a participant;
  • Adverse weather conditions (e.g., heavy rain, lightning, strong wind);
  • Unsafe terrain or environmental conditions (e.g., landslides, fallen trees, flash floods, or restricted access issued by authorities).

     In such cases, the MGP’s or JomHiking's decision shall be final and made solely for the safety and wellbeing of all participants.

     No refund or compensation shall be provided for cancellations or adjustments made due to these safety-related reasons.


  H)  Guide-to-Participant Ratio Policy:

     For the safety and proper management of each hiking trip, JomHiking and all appointed MGP will adhere to the official ratio of guide(s) to participant(s) as set by the relevant forestry authorities and associations.

  1. Designated Areas Requiring MGP
    For trails where the use of a certified MGP is mandatory, the maximum participant ratio shall be 1 MGP for every 7 participants, including the trip organizer or client (if participating).
  2. Areas Where MGP is Optional
  • The respective state-level MGP Association may determine the minimum and maximum number of participants per MGP according to local regulations.
  • Typically, a ratio of 1:7 will be applied for standard groups.
  • Where the number of participants exceeds seven (7) but not more than ten (10), a ratio of 1:10 may be applied.
  • If the total number exceeds ten (10) but not more than fourteen (14), the 1:7 ratio will apply again, and so forth.

     This policy ensures that all hiking trips under JomHiking maintain compliance with forest authority rules and uphold participant safety at all times.


  I)  Insurance & Liability:

  • All participants will be covered under the Hikers’ Personal Accident (PA) Insurance plan, which provides protection against accidental injury or death as specified by the insurer Read More. JomHiking will arrange this on your behalf as part of the booking process.
  • JomHiking and its team shall not be held liable for any claims outside the scope of this insurance coverage. All insurance claims must be made directly to the insurance company.
  • Participants remain responsible for their own actions during the hike and are required to follow all safety instructions provided by the MGP.


  J)  Media Consent:

  • By participating in JomHiking trips, you grant JomHiking the right to capture, use, and publish photographs or video recordings taken during the trip for promotional, marketing, and documentation purposes.
  • Participants who do not wish to be photographed or recorded must notify JomHiking in writing before the trip.
  • All media content produced or obtained during the trip shall remain the exclusive property of JomHiking.
  • Participants acknowledge that they shall not be entitled to any royalties, compensation, or claims arising from the use of such images or recordings for publicity, promotion, or marketing purposes.
  • This clause shall be read together with our Privacy Policy.


3. Cancellations & Refunds

  • Cancellation policies (refunds, reschedules) will be stated clearly for each trip and are trip-specific.
  • Refunds (if applicable) will be processed within a specified number of working days.
  • JomHiking reserves the right to cancel or reschedule trips due to safety, weather, or operational reasons. Participants will be informed promptly.


4. Intellectual Property

  • All content, branding, and materials on the JomHiking platform remain the property of JH Outdoor Venture.
  • Users may not use JomHiking’s logo, brand, or content without written consent.


5. Disputes

  • Any complaints or disputes must be submitted in writing to support@jomhiking.com.
  • JomHiking will review and respond within a reasonable timeframe.
  • These Terms & Conditions are governed by the laws of Malaysia.